Mattress FAQs

Find answers to Frequently Asked Questions about mattresses in general, mattress characteristics and purchasing a mattress. You may also find our helpful website links to be useful.

Questions about purchasing a mattress:
What is your 60-Night Comfort Guarantee?
What is your Lowest Price Guarantee?
Is it really important to not remove the “Do not remove” tag?
How do I get rid of my old mattress?
What is your return policy?

Questions about mattresses in general:
When should my mattress be replaced?
How can I tell if I need a new mattress?
If I change my mattress, do I also need to change my box spring?

Questions about mattress characteristics:
Does a mattress have to be firm to be supportive?
What types of mattresses do you sell?
Is a memory foam mattress different from a latex foam mattress?
What are the differences in mattresses?
What are the different sizes of mattresses?
How do I clean a mattress?

Helpful Mattress Links


60-Night Comfort Guarantee

We understand your needs and comfort levels are unique, so to prove our commitment to our customers, Sleep Doctor offers a 60-Night Comfort Guarantee*.

Advanced sleep research has shown that it takes up to three weeks for our bodies to adjust to the proper support of a new mattress. So we ask you to sleep on your new mattress for the first 30 days to truly experience your new mattress.

However, if after 30 nights from the date of delivery you are unable to comfortably adjust to the support of your new mattress, you may take advantage of Sleep Doctor’s Comfort Guarantee.

To do so, after 30 nights from the date of your mattress delivery, but before 60 days have passed since your original purchase, return to the store from which you purchased the mattress to select another mattress of equal or greater value.

If you select a mattress of greater value you can simply pay the difference. If you select a model of lesser value, a refund is not available.

A processing and handling fee of $200 will be charged on all returns.

Do not bring back your mattress, we will deliver the new replacement and pick up the other mattress at no additional charge.

Refunds are not available. Special orders, clearance merchandise, floor models, adjustable bases, mattress protectors, sheets, pillows, promotional/accessory items, warranty exchanges and unsanitary beds are exempt from this program.

*The Comfort Guarantee requires the purchase of a Sleep Doctor 10-Year Mattress Protection Plan. Mattress and/or box spring must have the federal law label still attached and must not be unsanitary, soiled, torn or ripped. The Guarantee is limited to one mattress exchange per customer.

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What is your Lowest Price Guarantee?

Sleep Doctor wants you to feel good about your purchase – good about the product and good about the price. We stand firmly behind this commitment to our customers.

Therefore, if within 30 days from your purchase you find the exact sleep set advertised in print within 75 miles of your closest store for less than your invoiced price, simply bring in the advertisement and we will credit your account or mail a refund check for 100% of the difference to you within two weeks.

This Low Price Guarantee does not apply to clearance, floor models, vendor rollbacks/rebates, special purchases, promotional items, discontinued merchandise, free items or services or finance offers.

Merchandise offered for sale on the Internet or other auction sites is also excluded.

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Is it really important to not remove the “Do not remove” tag?

It’s not illegal for the consumer who buys the mattress to remove this tag, but the information on the label will serve as a means of identification should you have a warranty claim.

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How do I get rid of my old mattress?

With a minimum purchase, the delivery, set-up and removal of your old mattress can be free. See us for details.

Sleep Doctor can pick up your old mattress set and remove it when we deliver the new mattress set you purchased from us. When setting up a delivery appointment, simply tell us you want your old set removed.

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What is your return policy?

See our 60-Night Comfort Guarantee.

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When should my mattress be replaced?

It depends on the type of mattress you own and how much it has been used.

For example, latex mattresses have a useable lifespan of 20 years or more!

On the other hand, changing an innerspring mattress every 5 -7 years is generally recommended because of health, hygiene and comfort reasons.

While you sleep, your body sheds 1/3 liter of sweat and 1.5 grams of dandruff and dead skin each night. It’s no wonder an innerspring mattress is a haven for breeding viruses, bacteria and dust mites.

Outside of hygiene reasons, a mattress will eventually have less resilience and begin to sag in places. Waking up with numbness or aches is a sign that your mattress may need to be replaced with a new one.

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How can I tell when I need a new mattress?

In general, if you’ve owned your mattress for 10 years or more, it’s time for a new mattress.

Other signs that tell you a new mattress is needed include:

  • Morning aches and pains.
  • You and your partner “roll together” in bed.
  • The edges of your mattress are no longer supportive.
  • Your mattress and box spring make noise when you move.

Keep in mind that our bodies change over time, so it’s natural that your mattress support and comfort levels will change, too.

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If I change my mattress, do I also need to change my box spring?

If you purchase a mattress that generally comes with a box spring, yes. In fact, mattresses and box springs are often sold as sets.

A good box spring functions like a large shock absorber and is designed to complement the mattress that rests on it.

Putting a new mattress on an old box spring is like putting a brand new car on a set of old worn-out tires. This would void the manufacturer’s warranty, too. Don’t do it.

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Does a mattress have to be firm to be supportive?

You may be confusing firmness with “feel.” For example, with today’s modern innerspring mattress, support comes from the innerspring. The comfort layers determine the surface “feel.”

The same is true for memory foam (also known as visco-elastic foam) where the combination of the density of foam, layers and coverings provide different levels of support and “feel.”

We encourage you to “lie down” on the mattresses in our store and talk with your Certified Sleep Specialist to find the perfect night’s sleep for you!

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What types of mattresses do you sell?

You can choose from among a variety of memory foam mattresses (visco-elastic foam), latex mattresses and innerspring mattresses at Sleep Doctor mattress stores.

You may also find our adjustable beds can help make your life a lot easier. Ask your Certified Sleep Specialist to help guide you to a better night’s sleep!

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Is a memory foam mattress different than a latex foam mattress?

Yes. Memory foam and latex foam are different, although they share some characteristics.

Latex foam does not react to heat as does memory foam. This makes latex more resilient and latex pushes back against your body.

Some memory foam mattresses actually have a little latex foam mixed in to add a bit of resilience.

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What are the differences in mattresses?

Besides visible differences in appearance (such as fabric or quilting) and construction type, such as memory foam, latex foam or innerspring, many differences are unseen.

For example, with innerspring mattresses, some unseen differences might include:

  • Type of spring (Bonnell, Offset, Pocketed Springs, etc.)
  • Number of innersprings

With memory foam mattresses, one of the crucial differences is the density of the foam. The higher the density, the better the mattress.

Differences between memory foam and latex foam affect durability, how the mattress molds to the body, and how fast the mattress recovers its shape.

To learn more details about mattress differences, talk with one of our knowledgeable Certified Sleep Specialists.

Depending on your sleeping habits, your budget and your comfort desires, our Certified Sleep Specialists can help guide you to the mattresses that can help you the most.

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What are the different sizes of mattresses?

Twin–39 x 75 inches (or 99 x 190 cm)

Full–54 x 75 inches (137 x 190 cm)

Queen–60 x 80 inches (or 153 x 203 cm)

King–76 x 80 inches (or 198 x 203 cm)

Three-Quarter-48 X 75 inches (or 131 x 190 cm)

California King–72 x 84 inches (or 182 x 213 cm)

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How do I clean a mattress?

Vacuuming is the only recommended cleaning method.

It’s not a good idea to clean a mattress by hand because many things can stain the fabric of your new mattress, even water.

The best safeguard for your mattress is a mattress protector, which also fights allergens such as bacteria, dust mites, etc. Ask to see the latest products that can protect your mattress investment.

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Helpful Website Links

American Academy of Sleep Medicine
This Sleep Education web site is designed to be a valuable tool for patients and members of the public who are seeking dependable information related to sleep, sleep disorders, treatments and services. Although the processes of sleep and its workings in the body are quite complex, the goal of this site is to present accurate, scientific information in a concise manner that is easy to understand.

Better Sleep Council
This non-profit organization is devoted to educating the public about the importance of sleep to good health and quality of life and about the value of the sleep system and sleep environment in pursuit of a good night’s sleep.

Guide to Healthy Sleep on MedicineNet.com
MedicineNet.com is an online, healthcare media publishing company. Nationally recognized, Doctor-Produced by a network of over 70 U.S. Board Certified Physicians, MedicineNet.com is a trusted source for online health and medical information.

National Sleep Foundation
NSF is dedicated to improving the quality of life for Americans who suffer from sleep problems and disorders. This means helping the public better understand the importance of sleep and the benefits of good sleep habits, and recognizing the signs of sleep problems so that they can be properly diagnosed and treated.

Sleep Disorders Guide from WebMd
WebMD blends award-winning expertise in medicine, journalism, health communication and content creation. Their esteemed colleagues at MedicineNet.com are frequent contributors to WebMD and comprise WebMd’s Medical Editorial Board. An Independent Medical Review Board continuously reviews the site for accuracy and timeliness.

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