How is the Adjustable Base shipped?
Just like our mattresses, the adjustable base comes to you in a box and is delivered to your door by FedEx or an approved shipper.
What type of mattresses can be used on an Adjustable Base?
Mattress types that work well with adjustable bases have foam cores and most innersprings. Memory Foam and Latex Mattresses are ideal for adjustable bases as they are flexible and highly adaptable to the base’s positions and elevations. Some Innerspring mattresses may or may not be as flexible and could be damaged if bent or elevated severely. All mattresses available on www.sleepdoctormattress.com are compatible, except Value Center models.
Will the Adjustable Base work with my existing furniture or headboard?
Absolutely! If you have a headboard and NO footboard, add headboard brackets to your order and you’re all set. If you have a headboard AND footboard, there is usually a set of outer rails that attach at each end and center supports (queen and king) that hold it together. With rare exception, simply remove the center supports (if present), keep the side rails attached, and the unit will fit inside like it was made for it! The adjustable base has its own support legs, so the headboard and footboard are decorative around the outside of the adjustable bed set.
WHAT IS THE WARRANTY ON THE ADJUSTABLE BASE?
10-Year Limited Warranty
Mattresses - Your mattress comes with a 10-year Non-Prorated warranty – What does that mean? Our mattresses have a 10-year Non-Prorated warranty, which means if you have any defects within the first 10 years, it will be replaced at no charge to you as long as no abuse is apparent. Exception: Value Center mattresses have a 5-year Limited Warranty.
Adjustable Bases - Unique to Sleep Doctor, your adjustable base gets a 10-year bumper-to-bumper warranty instead of the 10-year “Pro-rated” warranty common to all adjustable bed manufacturers. What does that mean? A Pro-rated warranty usually covers 100% of parts and labor only in the first year but quickly diminishes as the warranty period goes on. Sleep Doctor covers your adjustable base for “10 Full Years”, covering all parts and labor, including remote controls! That’s a big deal!
How much assembly is required?
The Free Delivery option offers delivery inside the threshold of your home. In this case:
1. Put each box in the room to be set up
2. Remove the adjustable base from the box, screw in the legs
3. Place the base where desired
4. Install the batteries in the remote
5. Plug the base into an electrical outlet, and it’s ready to go!
WHY DO 2-TWIN XLS COME AS THE KING SIZE?
A single King size mattress traditionally had two boxsprings to make moving the bed easier. A mattress is flexible so it easily fits around tight corners and through low stair wells. Boxsprings, however, do not bend so king size comes in 2 pieces. Like a traditional set, king size adjustable bases come in two pieces; if you order a king size mattress set, the bases need to be synced together so they go up and down at the same time.
A dual-king set, where the mattresses and bases are separate, offer the most options and individual comfort. For example, not every couple wants the head and feet up or down at the same time. Additionally,
1. Two bases equal twice the built-in power ports for charging USB devices
2. Two bases allow for each side to have individualized options, such as massage and zero gravity, instead of just single features in the middle
3. Two bases allow for an easier move, whether just around in the room or to a new home
4. Two bases give the option to work independently with two remotes, or easily sync for one remote to be used to position up and down as one large King bed
5. Two bases are perfect for fulfilling individualized needs for couples sharing a bed
What sizes are available for the Adjustable Base?
- Twin XL (38” x 80”)
- Queen (60” x 80”)
- Split Queen (together equal 60”x80”)
- King (76” x 80”) – King Adjustable Base comes as 2-Twin XL’s.
- California King (72” x 84”) – Cal King Adjustable Base comes in 2 pieces.
What is the lift capacity of the Adjustable Base?
The lift capacity ranges from 650 – 850 lbs
My remote lights up but the base is not working?
The remote is pre-synced at the factory, but in case it’s not working check these things:
• Make sure all connections are secure
• Check the outlet for power
• The cord from the adjustable base has a power box that lays on the floor – it has a light – make sure it is lit when plugged into the outlet
• In some cases, the “child lock” is activated. Check the manual that came with the base to see how the child lock is activated and de-activated.
• In rare cases, the remote could un-sync from the base. Check the manual for instructions to re-sync the base.
Do I still need a boxspring/foundation?
No, the adjustable base replaces your boxspring.
Do I still need a bed frame?
No bedframe is need since the adjustable base has its own legs for support.
Can I return an Adjustable Base?
No. Unfortunately all sales are final for the Adjustable Base.
Do I need a box spring or foundation?
We highly recommend our matching foundation/box spring for supporting your mattress when you don’t purchase an adjustable base; it’s a small price to make sure you maximize the lifespan of your new mattress.
How do I assemble the Platform/Storage Foundation?
The unit comes folded in a box. Simply unfold it and install a few bolts and you’re ready to go!
Can I return a Foundation / Box Spring?
No. Unfortunately all sales are final for the Platform/Storage foundation.
Is there a warranty?
Yes, the Storage Platform carries a 5-year warranty against any structural or workmanship issues.
Are the sheets returnable?
No. Unfortunately all sales are final for sheets sets.
Why should I use a mattress protector?
Aside from the mattress, a mattress protector is the best and most economical investment you can make. It protects your mattress from stains which void most manufacturers’ warranties, and is also a guard against dust mites. Even though you may not eat or drink in bed, it’s amazing how life can throw you a curve. Check out your present mattress; does it have any stains?
Will it affect the feel of the mattress?
No, its ultra thin and works beautifully without affecting the feel of the mattress.
Will it make the mattress feel hot?
No. It’s guaranteed to protect the mattress and allow your body to breath. Technology!
Does the protector make noise?
There is a slight “crinkle” sound to the protector if you don’t wash it before use. Wash it when you get it and you’ll be all set!
Is it waterproof?
It is 100% waterproof.
Can I wash it?
Yes. The 5-Year warranty indicates you can wash it as many times as you feel necessary. Always wash in warm water and dry with VERY low heat.
How can I buy a Mattress Protector?
Just add it to your order in the Shopping Cart.
Is it returnable?
Because the protector is considered a personal use item, it cannot be returned.
How do I place an order?
Select the model of mattress you are interested in to go to the product page. Select the mattress “size” and add additional items you desire, such as an Adjustable Base, Protectors, etc. You can also text us if you have any questions or if you need help with your purchase: (616)-862-8943.
Will my credit card information be secure?
Yes! Any information entered during checkout will be encrypted by our secure server via SSL.
How do I change or cancel my order?
It depends. Because most orders ship right away, we process orders immediately. However, if you live in Michigan or around a local Sleep Doctor store, just text us at (616)-862-8943 with your change and we will call you to confirm. Please be sure to verify all information prior to placing your order. If an order needs to be cancelled, it will incur a 15% restocking fee deducted from your refund. Customers
Will I pay tax?
Yes. States do require us to collect sales tax and send that tax to them.
White Glove Delivery
What is White Glove Delivery?
Let us handle the heavy lifting by setting up your new mattress, adjustable base and/or foundation. Once your order is placed, the Sleep Doctor will ship your “White Glove” items to the service delivery team. Please allow 3-5 business days to be contacted about your “White Glove Service” delivery. Once you are contacted, they will schedule a time for delivery/setup and email you a tracking confirmation number.
Your in-home setup includes:
• Professional delivery and friendly service
• Unboxing/setup of your new mattress, adjustable base and/or foundation
What is the Fee for White Glove?
- • $199 for 1-2 items (e.g. one mattress + one foundation)
- • $299 for 3+ items (e.g. King mattress + 2 TXL adjustable bases)
- • Once the order is placed, the white glove service is a final sale.
- • This cannot be canceled after the sale and no refunds are available in the event of a return under the 100-night guarantee or any order cancellation.
What is included in the White Glove Service
- • Delivery of your items into your home
- • Unpacking and assembly of your mattress, foundation and/or adjustable power base
- • Remove all packaging material from your delivery (boxes, etc)
Who will be the service provider?
Sleep Doctor will contract a 3rd party, independent delivery company that is bonded and professional.
Can I track my order?
Yes. Once you place your order, Sleep Doctor will direct your White Glove items to the delivery company. The delivery company will then call you to set your appointment and issue a tracking number.
How do I order White Glove Service?
• This MUST be completed at the time of the initial order
• White Glove cannot be added after the order is placed
Can I cancel a White Glove Service once I have purchased this service?
• No, once the order is placed, the white glove service is a final sale.
• This cannot be canceled after the sale and no refunds are available in the event of a return.
If I have multiple items on my order, how will they ship?
Your White Glove items (Mattresses, foundation and adjustable bases) will be delivered to you by the outside delivery company. Any other items like pillows, sheets, Protectors will be sent to you via FedEx to your shipping address on file and usually arrive before the White Glove delivery.
Where is the White Glove Service Available?
48 contiguous states, some exceptions may apply.
Can I select the day and time of my delivery?
Yes, you would work with the delivery company to set a mutual appointment time. They usually contact you to arrange a time window within 24 hours of receiving the merchandise.
Shipping & Delivery
Are there any shipping or delivery charges?
Shipping & handling is FREE for all 48 continental states! Shipping to Alaska & Hawaii is $600 for freight.
How long does it take to receive my new mattress?
Our products are shipped within a few days after your order is complete. Depending on where you’re located in the country your order will usually arrive at your door within 5-7 business days FREE via FedEx. Since we ship from different locations, your products may arrive separately.
Please note: We will send you an email with tracking details as soon as your order leaves the building.
What does free shipping include?
Free Shipping includes the cost to ship your items to the threshold of the address provided on your order.
Can I delay shipment of my Sleep Doctor order?
Your new mattress will be shipped and delivered to your door via FedEx. If you will be away from home and want your delivery to arrive at a future date, please sign up for FedEx Delivery Manager®. To make your life easier, you can arrange for your package to be held at a Fedex location or request a vacation hold at no extra cost to you. Fees may apply to other services such as changing your delivery address. Click here to sign up.
What are the dimensions of the box the mattress is shipped in?
Your mattress is vacuum-packed and compressed safely for easy shipping. Below are the sizes of the boxes that you mattress will be in when you receive delivery. Twin Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | Twin XL Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) Full Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) Queen Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) California King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W)
Do you ship outside the U.S.A.?
No. At this time, we do not ship outside the U.S.A.
Do you ship to Alaska or Hawaii?
Yes. We also ship to Alaska & Hawaii. Shipping to Alaska & Hawaii is $600 for freight. Please note: all sales are final to Alaska and Hawaii.
Do you ship to APO, FPO or P.O. boxes?
Sorry, we cannot ship to a APOs, FPOs or P.O. boxes.
How do I know if my order has shipped?
You’ll receive a FedEx tracking number via email once your order has shipped.
How are mattresses delivered?
All mattresses are shipped compressed and vacuum-packed and delivered by FedEx. This means that your mattress will arrive in a much smaller box than you’re probably expecting. Don’t be alarmed! Our cutting-edge technology allows us to safely compress the bed for shipping. As soon as you unpack your mattress, it will decompress to its normal size. Please make sure you open it in the room where you’ll use it. And watch it open – you’ll like what you see!
Will the driver move or remove my old mattress?
No, delivery is only to your front door. The carrier is only responsible for bringing your purchase that far. You’ll need to personally bring it inside and set it up. At his discretion, the driver may even leave your items at your door if you are not home, so plan to be home for your delivery if possible. As for your old mattress, we suggest calling your favorite local charity to pick it up and take it away.
How long can I keep my mattress packaged in the box?
After delivery, you can keep the mattress in the box for up to 6 months. It is recommended that you open your mattress before then to ensure a better result when expanding it to its proper shape and size.
What if I need to change my address?
Because we ship within a few days, we process orders immediately and are unable to make any address changes after the order has been submitted.
How do I change or cancel my order?
Because we ship within a few days, we process orders immediately. Therefore we are unable to make any changes after an order has been submitted. Please be sure to verify all information prior to placing your order. If an order needs to be cancelled, it will incur a 15% restocking fee deducted from your refund. Customers requesting cancellation will void their 1010 Night Sleep Trial.
Can I finance my purchase?
Yes. Synchrony Bank is our 3rd party finance company. They offer flexible programs including no-interest promotions for 12, 24, and 36 months at various times throughout the year. Click here to get approved for your purchase. If you have questions regarding financing options, please call (616) 862-8943.